At Rasa we create tools and services that allow you to build next-generation conversational AI into your company’s core functions that go way beyond customer support.
Already today our software handles use cases such as invoice management, giving your company human oversight and control of AI conversations, handling queries of customer data such as account status.
Rasa is great at figuring out your customer’s identity and handling related contract and invoice conversations. Uniquely, everything is on-premise and behind your firewall if you want.
While autonomous conversational AI is great, many of our enterprise clients want to keep human oversight and control over conversations. We have software that allows you to do just that.
Behind their firewalls, enterprises have extensive data warehouses. Banks, for example, have sensitive data like a customer’s account status. With Rasa you can create conversational AI on top of that data.
Automating a significant amount of customer requests for ERGO, a leading insurance company, with the Rasa Stack and Extensions.
We were approached by ERGO, who wanted to explore the potential of bots, reduce costs in their customer service operations and allow for 24/7 uptime.
Basic chatbots and IVR systems are usually more frustrating than helpful. Advanced, multi-turn bots are difficult to build in-house and require expensive, specialised AI/machine learning talent.
Using the open source Rasa Stack in combination with our enterprise extensions, ERGO was able to run a successful proof of concept that has the potential to automate over 30% of customer requests as a first step towards full automation. The PoC consisted of four main phases:
Integration of Rasa into the live chat environment of ERGO Direkt and interaction with customers (“Go live”).
Rasa also works in:
Travel & Transport