We were approached by RAIFFEISEN, who wanted to explore the potential of conversational AI in order to introduce a personal finance assistant and automate customer service requests for a better user experience as well as higher customer satisfaction.
Providing an excellent user experience to automate customer service requests requires top notch conversational AI. However, current rule-based approaches can’t handle this effectively on a human intelligence level.
Using our Rasa AI platform including the NLU and Dialogue management systems, which are based on the latest deep learning methods, Rasa implemented a successful proof of concept for internal validation. The production process was structured as follows:
Evaluation of further use case developments along conversational AI strategy building.