The Future of Insurance

We help leading insurance companies automate their processes and customer service

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Over 60% of customer requests are repetitive and simple questions Woman using computer emojiMan using a computer emoji

That’s why delivering great customer service across a variety of channels is very expensive, and customer service reps can't always focus on the things that matter.

  • Trusted By:
  • HelvetiaHelvetia
  • ErgoErgo

Our brainy AI helps your customers, fast Robot emoji

Let Rasa’s AI handle common and repetitive customer requests on any channel.

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Works seamlessly with your human agents Woman helping emoji

Rasa AI understands when your customers need human support and hands off to an agent right away.

Case Study: Proof of Concept

Automating a significant amount of customer requests for ERGO, a leading insurance company, with our AI platform



Situation

We were approached by ERGO, who wanted to explore the potential of bots, reduce costs in their customer service operations and allow for 24/7 uptime.


Challenge

Basic chatbots and IVR systems are usually more frustrating than helpful. Advanced, human-like bots are difficult to build in-house and require expensive, specialised AI/machine learning talent.


Solution

Using the Rasa AI platform, we were able to run a successful proof of concept that has the potential to automate over 30% of customer requests as a first step towards full automation. The PoC consisted of four main phases:

  • 1) Data Access: Analysed 10,000+ real customer service conversations and identified biggest levers.
  • 2) Bot Workshop: Defined potential use cases and aligned stakeholders.
  • 3) Development: Developed and trained most impactful bot skills and deployed for an internal test on Facebook Messenger.
  • 4) Testing: Rasa’s solution was selected as the best performing among 3 other vendors in an extensive test.


Next Step

Integration of Rasa AI into the live chat environment of ERGO Direkt and interaction with customers (“Go live”).

A demo of the Rasa integration

How to work with Rasa

Leading developers and enterprises worldwide use Rasa to build the next-generation of bots and assistants.

Developers

Learn more about Rasa NLU, Rasa Core or just start building.

Enterprise

Tell us about what you want to build and we'll evaluate how we can help.